COVID-19 (Coronavirus) Update – 15th June 2020
Dear Customer
We said previously that we’d post an update when we were able to get back to work so we’re delighted to be able to tell you that we’re trying to get back to normal as soon as we can.
This doesn’t mean that everything is exactly as it was pre-pandemic. We have staff working from home and not all lenders are fully back-to-normal so we can’t promise that we can get things moving quite as quickly as we would have liked. What it does mean though is that you can contact us in the normal ways if you need to speak to us regarding your basis of claim. This is the detailed document you completed for us which tells lenders why you think PPI might have been mis-sold to you. Please be advised that you might be waiting a little longer than normal but we will answer your call.
We hope to have our other departments up and running within the coming weeks. When these departments are open again, we’ll let you know right away.
If you haven’t already done so, we really recommend that you register on our online portal so you can see where things are with each of the claims that you’ve asked us to make for you. The details are shown in the messages below. This is the easiest way to check what stage each of your claims has reached. If you can’t find the information you need there, you can of course call or email using the contact information shown on this page.
In the meantime, keep staying safe.
COVID-19 (Coronavirus) Update – 31st March 2020
Dear Customer
We Fight Any Claim (WFAC) has taken the decision to close its doors for a minimum period of three weeks starting from tomorrow, April 1st. We regret that we’ve had to do this but some lenders have stopped processing PPI claims for the time being and so we have been left with no choice.
This means that WFAC will not be able to do anything with your claims for as long as we are closed. We do not yet know how long this pause will last for but we will review things at the end of the three week period. If we are able to, we will get back up and running then but we cannot promise this just now. We’re really sorry for this; we know that some of you may be impacted by the current Government restrictions and a claim settlement could make a real difference. This is not our choosing and we will re-open the minute we are able to. When this happens, we will post another message here.
In the meantime, contact details have been posted on this website if you want to get in touch. Please use these if needed but do recognise that it may be some time before we are able to get back to you.
Stay safe.
Yours faithfully,
COVID-19 (Coronavirus) Update
Dear Customer
With the increased levels of Coronavirus throughout the country, we recognise that many customers will be concerned to know what impact this may have and what this may mean for resolving claims that we have lodged for you. We would like to reassure you that it is business as usual for We Fight Any Claim. We will continue to process claims and deliver for you as best as we can.
In line with Government guidance, we are planning for all scenarios and working to protect our customers and staff. Our priority is to support all our customers effectively and efficiently throughout this difficult time. In support of this, we are holding daily meetings to ensure we are up to date with the latest guidance.
However, it is foreseeable that your claim may not be resolved as quickly as normal. We’re really sorry about this. To help and try to minimise any disruption, we have set out some information below which we hope is useful.
Communicating with us
If you want to check on the status of your claim, you can log on to our web portal at exclusive.wefightanyclaim.com. You can log in and see all your claim details. If you haven’t already registered to use this, please follow the “sign up” instructions on the portal and you can see exactly where your claim is in the process.
If you can’t find what you need on the portal, you can email us. We’ll get back to you as soon as we can but this will take longer than usual. Please contact us at [email protected]. Alternatively, click on the “contact us” button at the bottom of this page
Paying your fees
If you have outstanding fees to pay, please don’t send us a cheque! We’d still love your money but please use our other methods of payment:
Online - Please follow this link wefightanyclaim.com/pay-my-fee inputting your first initial, last name, postcode and Payment Advice Ref (this begins with W).
Via bank transfer – Our sort code is 40-13-23, the account number is 12267993 and please use your reference number as a reference so we can identify who you are.
If you’re having difficulties with payment, please tell us straight away. It’s really important that you talk to us because there are ways we can help but you need to let us know. Just get in touch and we can see what we can do.
Dissatisfaction
If despite this you’re really unhappy and want us to know, click on the “contact us” facility at the bottom of this page.
Because of the current situation, it may take longer than usual for us to acknowledge your complaint but please bear with us. We’ll look into why you’re unhappy and see what we can do to put this right.
We will, of course, update you with any significant developments over the coming weeks and months but for now we would like to reiterate that we intend to meet all of our customers’ needs as best as we can.
Please take care and stay safe.
Kind Regards
We Fight Any Claim