Find the answers to our most frequently asked questions about Payment Protection Insurance, WFAC’s service, and the claims process, answered and explained by our experts in customer care.

We believe if you were sold PPI, you were in all likelihood mis-sold it.

High pressure sales tactics and in some cases compulsory purchase were used to sell these policies on an industrial scale to people who didn’t want it, didn’t need it or would not be eligible to claim on it.

PPI was toxic. It was expensive and many of the things you would have expected it to cover were excluded. Nearly all of it was appalling value. Nobody was told any of this.

We can tell you completely FREE of CHARGE if you were ever affected by PPI.

Yes.

In most cases, we can make a claim irrespective of whether your account is still open, subject to the relevant timescales. If in doubt speak to us and we can tell you.

Yes.

We believe if you were sold PPI, you were in all likelihood mis-sold it.

High pressure sales tactics and in some cases compulsory purchase were used to sell these policies on an industrial scale to people who didn’t want it, didn’t need it or would not be eligible to claim on it.

PPI was toxic. It was expensive and many of the things you would have expected it to cover were excluded. Nearly all of it was appalling value.

Nobody was told any of this. It had to be mis-sold because if it has been sold properly, people would never have bought it.

We can tell you completely FREE of CHARGE if you were ever affected by PPI.

We will do most of the work for you including contacting your creditors.

We will carry out a Free PPI Check for you to confirm whether or not you were sold PPI.

If you were affected by PPI we will call you to confirm whether or not you wish to proceed with our Claim Service. If you do wish to continue then all you will need to do is answer us some simple questions around your circumstances at the time of the sale. We will then submit a strong legal argument to your creditor on your behalf.

If you do receive any correspondence from your creditor(s), simply send it to us.

Check your bank statements to see if there is a recurring monthly charge under the name of your account. If you are still in doubt, you can always ask your bank if you have this type of account.

Yes, but ordinarily your creditor(s) require signatures from both parties named on the agreement.

No. We do not charge upfront fees.

We can tell you completely free of charge if you were affected by PPI and if you were and you then wish to use our service, which you have no obligation to do, we only charge 29% (inclusive of VAT) of any compensation you are awarded. What’s more, we will never ask you for our money until you have received yours.

We don’t need account numbers or original documents.

As long as you can provide us with your name, date of birth, address details and name of creditor we can then establish if you were sold PPI.

We can usually tell you within around 15 days if you were ever affected by PPI or sold a Packaged Bank Account and we do this free of charge.

If you then wish to continue with our service, an average claim can take around 3 to 4 months for a settlement. Of course sometimes this is a lot quicker and other times a lot longer, especially if we have to refer your claim to the Financial Ombudsman Service.

No. Making a claim does not leave a footprint on your credit file nor does it have a negative impact on your ability to obtain credit in the future.

Any offer of compensation that you receive will not impact your status with your creditor, or your credit rating, as the Financial Conduct Authority’s ‘Treating Customers Fairly’ rules state there should be no post sales barriers to making a complaint.

Claiming would not leave any credit footprints or have a negative impact on your credit file, now or in the future, as per the Financial Conduct Authority’s ‘Treating Customers Fairly’ rules. No complaint will affect your statutory rights to obtain credit either now, or in the future.

If your creditor sends you anything in the post, just send it on to us and we will deal with it.

If your creditor contacts you by telephone, do not engage in conversation with them, and tell them to refer their questions to us. We represent you. We’re professionals and it’s our job.

They mis-sold the PPI in the first place. Let us deal with them.

No.

If your claim fails then you will owe us nothing. If your claim is successful we will ask you for a fee of 29% (including VAT) of any money we get back for you. We will never ask you for our money until you have received yours.

Providing your claim has not already been referred to the Financial Ombudsman Service and is still within the relevant time frames then yes we can make a claim on your behalf. If in doubt speak to us and we can tell you.

If you owe your creditor money, your creditor may use some or all of the money you get back to pay off or reduce the amount you owe to them.

If you do not owe your creditor any money then all of the money you get back should be paid to you.

In either case, if we are successful in getting your money back for you then our fee of 29% including VAT will be payable by you.

Some of the forms used to process your claim are only valid for 6 months. If your claim is complex or needs to be sent to the Financial Ombudsman Service, it may take longer than this to resolve. If so, we will send you some duplicate forms to enable us to complete the claim process for you.

Using our service couldn’t be simpler! Start your Free PPI Check either online or by calling 0800 355 0000. Once you have received your paperwork, simply complete the forms and return them to us. If you do need any help in filling them out then you can take a look at our filling in the pack page or call us on 0800 355 0000 and we will be happy to help you.

Packaged Banks Accounts FAQs

A Packaged Bank Account is a current bank account that charges a monthly fee in return for providing certain benefits such as travel insurance, vehicle breakdown cover and mobile phone insurance.

Check your bank statements to see if there is a recurring monthly charge under the name of your account. If you are still in doubt, you can always ask your bank if you have this type of account.

There are many reasons why Packaged Bank Accounts were mis-sold. Once we receive your returned documents we can investigate your circumstances further to see if you have a claim.

Jargon Buster

ASU Cover:

Accident Sickness Unemployment cover (another name for PPI).

Basis of Claim:

The reason why you feel your policy was mis-sold.

FOS:

Financial Ombudsman Service – the body which settles disputes between financial providers and their customers.

FCA:

Financial Conduct Authority (FCA), Regulator of all providers of financial services in the UK.

FSCS:

Financial Services Compensation Scheme, compensates customers if a lender is unable to do so.

Joint Policy:

A policy on which PPI was taken out in more than one name, and requires signatures of all named parties.

Loan Protection Insurance:

Another name for PPI.

Mis-Sold PPI:

A PPI policy that was either inappropriate or sold without the customer wanting it, needing it or knowing about it.

MPPI:

Mortgage Payment Protection Insurance.

PIR:

PPI Information Request. A report from your lender confirming whether or not you have ever had PPI on your account.

PPI:

Payment Protection Insurance.

SAR:

Subject Access Request. A request to the creditor for the information they hold on you relevant to your claim.

Single Premium Policy:

A PPI policy that placed the full cost on top of the loan as a lump sum.