Pre-Sales Information

We Fight Any Claim Limited or Stephens Wilmot Limited ("we", "us" or "our") will carry out a free PPI check for you. We'll ask for information about loan, mortgage, credit card, store card and hire purchase agreements that you have now or had in the past and you will need to complete required documentation. We may also ask about packaged bank accounts (PBAs) and, if we both agree, about other financial products you may have been mis-sold.

We'll contact you with your check results and confirm if you want to use our service. If you do, we'll prepare a detailed claim to present to relevant lenders. Please note that the Financial Ombudsman Service also offers a free adjudication service which you can use instead if you want. You can also complain direct to your lenders.

We will notify you about material developments to your claim and any other relevant matters if we believe it is necessary or helpful to do so. You can also call us at any time to ask for an update on 01633 705 081 or by email at [email protected]

OUR FEES

We don't charge for your PPI check. You only pay if we get a compensation offer for you or you cancel more than 14 days into your agreement. Compensation may be awarded to you either as a lump sum payment, a credit to an account, or a combination of both. This will depend upon your circumstances and the relevant creditor/financial company

If we don't get an offer of compensation for you, you won't have to pay us anything. However if you cancel after more than 14 days and before your claim is settled or before we tell you that we're not progressing your claim any further, you will have to pay our costs.

For our PPI claim service, we charge a fee of 24% of the gross amount your lender offers. This means the amount offered to you before your lender makes any deductions. For our service for any other products, we charge a fee of 39% of the gross amount offered. Examples of what you might pay are shown below.

Gross amount offered     Our Fee (at 24%)     Our Fee (at 39%)
£1000                                         £240                               £390
£3000                                         £720                               £1170
£10000                                      £2400                             £3900

This is for illustration only and does not represent an estimate of what may be recovered for you. The actual fee you pay will depend on how much compensation you are offered and may be more or less than shown above.

YOUR RIGHT TO CANCEL

You can cancel your agreement with us at any time by telephone on 01633 705 081 or by post at We Fight Any Claim, Tintern House, William Brown Close, Llantarnam Park, Cwmbran, NP44 3AB or by email to [email protected]

If you cancel within 14 days of the date you agree to use our service, we will cancel your agreement and you will owe us nothing  unless you have received an offer of compensation during this period, in which case our fee will be payable.

If you cancel after 14 days but within 3 weeks (and if our fee isn't yet payable or if we haven't told you that we don't intend to progress your claim), we'll charge a cancellation fee.  This will reflect our costs and time but will not be more than £100 plus VAT.

If you cancel more than 3 weeks into your agreement, the maximum fee you'll pay is £150 + VAT unless your claim has been referred to the Financial Ombudsman Service.  In this case, the maximum is £200 + VAT.